A SEASON THAT NEVER CHANGES

-
We are in the middle of August summer is winding down and school is back in session, 
fall is just around the corner with old man winter trailing not far behind. 
I've seen every type of vehicle and customer  in my 35 + years of working on and being around an automobile, I've dealt with every type of customer known to man  A pessimist, optimist, delusional and one that after years of faithful service they trust your opinion and judgement.
We here at Triple T strive to be the best and give you the best service that is humanly possible. Vehicle repair is based on knowledge first and foremost but then follows theories , testing and diagnostic work. each test as you all know is a step by step procedure. let me give you a couple of examples , #1 an 2007 F250 came in with a brake issue(locking up after 15 minutes of driving), we had replaced calipers rotors and pads a year ago,  So naturally we replaced the same brake components under warranty. problem solved right. Not a chance. So after step by step testing on the hydro boost , master cylinder etc we learned what to do that fixed it. problem solved customer happy. this was my optimist customer, always a joy and pleasure to deal with. Now comes the flip side, the pessimist  ..A customer comes in brake pedal going to floor .. You can pump the brakes they will hold and then sink to the floor. That was the complaint from the customer, myself and my tech both drove while the customer was here and yes that is what was happening. The whole time .. you do know what you are doing right? you are brake specialist right. I myself have ASE Certs in 4 areas brakes being 1 of them and My Main Tech has 5 Certs . So I said yes we are certified . So we put a master cylinder on finally got the brakes to bleed and it was ready to go , Well when the customer picked up the vehicle the brakes once again was going to floor. Now I drove it after repairs as well as the mechanic that worked on it, and everything was doing good. BUT yes it's the B word, the customer failed to tell us someone else had been working on it. On this type of vehicle if air gets in the lines then you have to bleed the abs system with a scanner. If we had KNOWN that another person had been playing on our playground we could have adjusted . The whole situation of course made the customer even more negative, even after showing them notes and situation symptoms from other shops. Hey you can't win them all right?  Last but certainly not least
we have the delusional customer. I was working as a tech in the shop and was performing an inspection on a vehicle I was servicing, A strong odor of fuel hit me so I  raised the vehicle up and saw gas running out the side of the tank,  The customer said well I'm gonna trade the car in so ill just wait... fast forward 8 months same vehicle comes in with same fuel leak and this time brakes metal to metal..Well I'm gonna trade in it next week so we will wait.  Yep that is the customer base . The season of customer's that never changes . Another thing that will never change is the service  that you receive here at Triple T . We promise to always give you our undivided attention, along  with a caring attitude. If you need anything call us and tell them Ronnie B sent ya.

Comments

Post a Comment

Popular posts from this blog

Getting Your Vehicle Ready For Winter

-
This list will help you avoid no-starts, frozen doors and windows, engine freeze-up and accidents. Plus, see our must-have winter car emergency kit. Test Your Car Battery Car batteries have a limited life. Don't wait for yours to fail and leave you stranded. You can check the condition of the battery, starting and entire charging system with a computerized battery tester. Besides testing voltage, a computerized battery tester checks for internal resistance and conductance, giving you a good idea of the battery's overall condition. Plus, the tester also checks the condition of your starter and alternator. Make sure you buy a battery tester that works on conventional lead acid batteries, as well as gel and absorbed glass mat (AGM) styles. That way you can use the same tester on your motorcycle and lawn and garden equipment. Don't want to invest in a tester? Here at Triple T we will check yours for free when we change your oil .  Clean Your Battery Terminals Corrosion buildup ...
Read more

Summer's Coming

-
(Summer's Coming) Getting Ready For The Road  This past weekend my bitter half and I .. Oops I mean my better half and I hit the road for a couple's weekend retreat, It was a small one 500 miles round trip. I put My old trusty steed the gas hog in the garage and decide to rent a small compact economy car . That sucker got 28.9 mpg i think it only held 12 gal though..  Anyway enough of the ramblings of an old man..  When I picked it up the tire light was on and no washer fluid. So that got me thinking . How many times do we hit the road without checking the small stuff? Here are a few things we need to check before starting the great adventure. 1.  CHECK THE TIRES I always check the tires: the air pressure and the tread before going on a trip.  Check the weather, too, because you need your tires to hold up in the rain (summer rainstorms can come out of the blue, but try to be prepared.)   Do it a few days in advance, that way you can either fix your tir...
Read more

No Bump No Grind Why Change Struts When They Ride Fine

-
 This is a question we all have heard after recommending replacement of the your  struts and/or shock absorbers on a vehicle. This recommendation is usually made based on a visual inspection of your vehicle's suspension components it could be your shocks , struts or the front steering system. Most Manufacture's recommend that you replace shocks and struts at around 100,000 miles or sooner depending on the driving conditions of your area, coupled with the driving style of the principle driver, will determine how long these parts will perform satisfactorily. During the inspection, we  will be looking for signs of fluid leaks that indicate one reason to recommend replacement. we  will also look at how the tires are wearing. These parts are designed to control the tires, to keep them in contact with the road surface as much as possible. If vehicle tires are free to bounce they are not as effective at gripping the road, so steering, handling, and braking are all affected....
Read more