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Showing posts from May, 2020

Happy Memorial Day

The nation and the world are emerging from a pandemic unlike any other  Our daily lives have changed, The way we conduct business has changed Lives were lost and society will be forever changed that's the cold hard truth. For the automotive industry customer service takes on a brand new meaning You can hear in the customer's voice when they call you for a service . Is it safe to come in Can we wait inside.. Never have those questions been asked, So you as a Customer Service Rep must take on another role. Not only must you assure them their automobile will be taken care of but also  you will ensure that their safety and the safety of their families are also your top priority. News medias stated that the country will reopen this weekend. Again when was the last time you heard those words?  When you travel this weekend think about what this holiday is really about.  A man or woman fought and died for your rights to free speech, religion and the way to live your